SmallBizGenius Analysis
Nuleafnaturals, an online retailer of CBD products, receives mixed reviews. While some customers praise the product quality and effectiveness, many report significant issues with customer service, shipping delays, and website functionality.
Category Breakdown
Scores based on analysis of 66 recent reviews
Customer Service
2.0/10Numerous reviewers report poor customer service experiences with Nuleafnaturals. Common complaints include slow response times, unhelpful or non-existent support, difficulty understanding representatives, and being blocked from contacting customer service after complaints.
30 reviews mention thisShipping & Delivery
3.0/10Many customers report significant delays in shipping and delivery, with orders taking weeks or even months to arrive. Some customers also report receiving incomplete or incorrect orders, and difficulty resolving these issues with customer service.
25 reviews mention thisProduct Quality
8.0/10Several reviewers praise the quality and effectiveness of Nuleafnaturals' CBD products. They report positive results for pain relief, anxiety, and other conditions, with some stating that the products work better than others they have tried.
15 reviews mention thisWebsite Issues
2.5/10Several reviewers report problems with the Nuleafnaturals website, including inability to add items to cart, difficulty logging in, and a general lack of functionality. Some customers also report that the website no longer ships to their state without warning.
12 reviews mention thisSubscription Issues
3.0/10Some customers report issues with Nuleafnaturals' subscription service, including being charged for orders they placed on hold and difficulty cancelling subscriptions.
5 reviews mention thisPros & Cons
What Customers Love
"I have used three or four different CBD oils Full Spectrum using Hemp flowers with good results But I have NuLeaf Naturals and another bottle next to it .. I always Grab NuLeaf Naturals. It Just works Better !!! True Full spectrum.. It works all over !!"
"The prices are amazing , you cant go wrong with that."
Common Complaints
"It will be 2 weeks this Thursday 5/8/25, and my order has yet to be shipped."
"Attempting to reach anyone at NuLeaf was an absolute Herculean task, with their phone number, chatbot, and website all saying to email them, which I have done five times now with no response. Shady business."
"Been a regular NuLeaf customer for '24 and '25. Tried to re-order late Jan. '26, but their website no longer had such provisions, no "Add to Cart' option."
"Received my order today and was missing 2/3 of the order! I ordered 4 CBD and 2 CBN and only received CBN, no CBD at all! Company owes me 4 CBD! This company is truly worthless."
"Have been a customer for years, until last December when I tried to order my usual products and suddenly, they no longer ship to my state? No warning, no nothing."
Common Questions About Nuleafnaturals
Answers derived from customer review patterns
Is Nuleafnaturals legit and trustworthy?
Nuleafnaturals has a Trustpilot rating of 1.7/5, indicating significant customer dissatisfaction. While some customers report positive experiences with product quality, a large number of reviews highlight issues with shipping delays, poor customer service, and website problems. Many customers feel misled by the company's practices, making it difficult to recommend Nuleafnaturals as a consistently trustworthy option.
Based on 45 reviewsDoes Nuleafnaturals have good customer service?
Based on the reviews, Nuleafnaturals' customer service is a major point of concern for many customers. Numerous reviewers report slow response times, difficulty reaching representatives, and unhelpful or dismissive support. Some customers even report being blocked from contacting customer service after lodging complaints, suggesting that Nuleafnaturals' customer service is not reliable or effective.
Based on 30 reviewsIs Nuleafnaturals worth it for small business?
For small businesses, Nuleafnaturals presents a risky proposition. While the products themselves may be effective, the numerous complaints about shipping delays, poor customer service, and website issues could disrupt business operations and damage customer relationships. The lack of reliable support and inconsistent order fulfillment make Nuleafnaturals a potentially problematic supplier for small businesses that rely on consistent and timely delivery.
Based on 25 reviewsWhat is Nuleafnaturals' return policy like?
The reviews do not provide specific details about Nuleafnaturals' official return policy. However, several customers mention difficulty obtaining refunds or replacements for incorrect or missing orders. Some customers also report being required to pay for return shipping, even when the error was on Nuleafnaturals' part, suggesting that their return process can be cumbersome and unfavorable to customers.
Based on 5 reviewsWhy has Nuleafnaturals stopped shipping to my state?
Several customers report that Nuleafnaturals has suddenly stopped shipping to their state without prior notice. Customer service representatives often claim that this is due to new state laws, but some customers suspect this is not the real reason, as they are able to order the same products from other companies. This sudden change in shipping policy can be frustrating and disruptive for long-time customers.
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